Privacy Policy

1. Introduction

Fieldstone ("we", "our", or "us") is committed to safeguarding the personal data of residents, their families, and visitors to our website. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the measures we take to keep it secure. We operate under Singapore's Personal Data Protection Act 2012 (PDPA) and are guided by its principles in all data-handling practices.

If you have questions about this policy or your personal data, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Through our contact form and enquiries: name, email address, phone number, and the content of your message.

During the intake and care process: resident name, date of birth, NRIC or identification details, medical history, dietary requirements, emergency contact details, financial information for billing and subsidy applications, and care assessment records.

Through our website: cookies and usage analytics, browser type, pages visited, and approximate geographic location based on IP address.

3. How We Use Your Data

Personal data collected is used for the following purposes:

To respond to enquiries submitted through our website or by phone. To carry out care assessments, develop personalised care plans, and coordinate with medical professionals. To manage billing, invoicing, and government subsidy applications (such as those administered by the Agency for Integrated Care). To communicate with families about their loved one's wellbeing and care progress. To improve our website and understand how visitors use it through aggregated analytics. To comply with legal and regulatory requirements under Singapore law.

4. Legal Basis for Processing

We process personal data on the basis of consent (obtained during the intake process or when you submit a form on our website), contractual necessity (to deliver care services), and compliance with legal obligations under Singapore law, including the PDPA and the Ministry of Health's licensing requirements for residential care homes.

5. Data Sharing

We do not sell personal data to third parties. We may share data with: visiting medical professionals and hospitals involved in a resident's care; the Agency for Integrated Care (AIC) and other government bodies for subsidy processing; technology providers who support our digital care records system (under data protection agreements); and legal or regulatory authorities when required by law.

6. Data Retention

Contact form submissions are retained for up to 12 months after the enquiry is resolved. Resident care records are retained for a minimum of 6 years following the end of residency, as required by healthcare record-keeping standards. Website analytics data is retained for up to 26 months. Financial records are retained in accordance with Singapore's Accounting Standards.

7. Data Security

We implement reasonable security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted digital care record systems, access controls that restrict data to authorised personnel, regular staff training on data handling and confidentiality, secure physical storage for paper records, and routine review of our data protection practices.

8. Cookies

Our website uses cookies to improve your browsing experience and to understand how the site is used. For detailed information on the cookies we use and how to manage your preferences, please visit our Cookie Policy.

9. Your Rights

Under the PDPA, you have the right to: request access to the personal data we hold about you; request correction of inaccurate or incomplete data; withdraw consent for the collection, use, or disclosure of your data (noting that this may affect our ability to provide certain services); and request information about how your data has been used or disclosed in the past year.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We aim to respond to all requests within 30 business days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Data

Our services are designed for elderly adults and their families. We do not knowingly collect personal data from children under the age of 18. If we become aware that data has been collected from a child without parental consent, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

Data Protection Officer
Fieldstone
51 Bedok North Street 3, Singapore 469659
Email: [email protected]
Phone: +65 6671 3842

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.